Cookie policy
Last updated 12 October 2026
A cookie is a small file a website keeps in your browser. Clavia uses only the ones it needs to work, and asks before anything optional runs. Nothing optional is on by default.
Essential cookies
These are always on, because Clavia cannot work without them. None of them tracks you.
| Name | What it does | How long |
|---|---|---|
| __Secure-clavia.session_token | Keeps you signed in — on clavialearning.com and every academy's own address. | Until you sign out, or 30 days |
| clavia.* (sign-in) | Short-lived cookies that keep signing in secure — for example during two-step verification, or while you sign in with Google, Microsoft or LinkedIn. | Minutes |
| NEXT_LOCALE | The language you chose in an academy's header. | 1 year |
| clavia_consent | Your cookie choices, so we do not ask again. | 1 year |
| clavia_beta | Lets you past the password page on parts of Clavia that are not yet public. | 30 days |
| clavia_trial_view | Lets a manufacturer's own preview link show its academy before it is published. | Up to 30 days |
| clavia_tour | Shows you have started the tour, so moving around the demo does not check again that you are a person. | 1 day |
| clavia_arrive | Lets the tour's first page fade in from the start screen. | A few seconds |
| clavia_demo_me | Remembers your own demo account during the tour, so you return to your progress. | 1 day |
Kept in your browser, not sent to us
Clavia also remembers a few settings in your browser’s own storage, for your convenience only:
- Which panels you left open or shut, and which sections of the side menu you folded away.
- The last slide you were on in a classroom module, so a refreshed page returns there.
- A few seconds' note while signing in, which stops the page sending you round in a loop.
- During the tour, which pages Ava has already shown you, so she does not run up on them again.
- Whether Ava has already shown you how live webinars work.
Optional, and only with your agreement
- Videos from YouTube and Vimeo. Play videos a manufacturer hosts on YouTube or Vimeo inside the academy. Their player may store data in your browser once a video is loaded.
- Analytics. Let an academy measure how its pages are used, with tools of its choosing.
- Marketing. Let an academy's own advertising tags (such as Google or Meta) run on its pages, so it can measure and tailor its advertising. This can count as "sharing" personal information under US state privacy laws.
We ask once, on your first visit to each site, and remember your answer for a year.
An academy’s own analytics and marketing tags
Some manufacturers measure their own marketing with Google Analytics, the Meta Pixel or Google Tag Manager. Only Clavia switches these on, and only on that manufacturer’s academy pages — never on sign-in, your dashboard, Clavia’s own pages or another academy. They load only after you agree (Analytics needs “analytics”; the Pixel and Tag Manager need “marketing”) and only once the page has loaded. Once agreed, Google and Meta set their own cookies on that academy’s pages — for example _ga and _ga_* (Google Analytics, up to 2 years) and _fbp (Meta, up to 3 months). They are told which page you are on and when you join, start a course, pass a quiz or assessment, earn a certificate or give feedback — never your name, email or answers. Withdrawing your agreement stops them at once.
Counting visits to Clavia’s own pages
On Clavia’s public pages — the home page, pricing, the get-started forms, the tour and these policies — we count visits, ourselves and with Vercel Web Analytics: which page, which website sent you, any campaign tag on the link, and roughly which country. Neither sets a cookie or stores anything in your browser, and neither can tell who you are: a visitor is recognised for one day only, from a scrambled code that cannot be turned back into an address. Academies, dashboards and signing in are never counted.
Checking you are a person
Signing up, asking for a password reset, sending an enquiry or a Contact us message and starting the tour are checked by Cloudflare Turnstile, which keeps automated scripts out. It runs only on those pages, is part of keeping Clavia secure, and does not track you for advertising. Cloudflare may look at signals from your browser to make the check; most people never see it.
Videos
Videos Clavia produces are streamed from Bunny, our video host, and set no tracking cookies. A manufacturer may also show a video it keeps on YouTube or Vimeo. Those do not load until you press play, because their players may store data in your browser — pressing play is your agreement, and it is remembered until you change it in Cookie settings.
Do not sell or share my personal information
Clavia does not sell your personal information. Where an academy runs marketing tags, allowing them can count as “sharing” under US state privacy laws, so they are off unless you switch them on — and if your browser sends a Global Privacy Control signal, we treat it as your answer and keep them off, whatever else is chosen.
Changing your mind
Use Cookie settings at the foot of any page, or the button above. You can also clear cookies in your browser at any time; you will then be signed out. How Clavia uses what you tell us is in the privacy policy.